Rich Text; HTML; Preview; Quote. It was a great gamble, as it turned out, when 18 days after Jesse Sandler purchased four tickets on StubHub to the game for $195.89 a piece, the cost of similar tickets rose almost 1000 percent . Terrible experience wit StubHub. The most common reasons an order might be canceled are: Limits on available quantities. StubHub: $245 - $542. So I called customer service. happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. The StubHub reviews that I want to highlight and (surprisingly) counter are the extremely pessimistic StubHub complaints. Lindsay is the author of this solution article. Privacy Policy. This means that out of my $495 sale, I only get $145 back. StubHub clearly does not! Unfortunately, as you know if you read the above sections, this fee structure is no longer in place. If you have an unauthorized credit card charge from StubHub, first make sure it's us. This failed too. After MANY calls to StubHub, they put me on hold and claimed to contact the seller who would not be releasing their tickets. You have just learned a valuable and expensive lesson. From everything weve seen, the StubHub customer support is quite thin, to say the least. I find that extremely hard to believe. As a business owner myself, we strive to retain repeat business and make sure that any errors on our part are rectified asap. I NEVER authorized my card to be charged without my permission. About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). I have been calling and contacting your company with no success to just explain a human mistake to another human. Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. DoNotPay can be by your side during the process and help you sue any company in small claims court. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. LAST January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Our content is intended to be used for general information purposes only. POINTS & MILES. As this price comparison shows, both services have a wide variety of seats available and are usually . Everything you could want out of a customer service rep. However, where they drop the ball is the follow through. Cookie Notice Thank you! It says it right in the email of the RESPONSE REQUIRED email. Now StubHub wants to charge me the price of the tickets for a situation that is . I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. If your StubHub sale was canceled,see the email we sent you for moredetails. Click or tap 'See actions' and select 'Make changes.' Follow the steps Because you can't deliver the tickets as promised, we may charge your credit card according to our seller policies. The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. This all happened within an hour after the person bought them. Bite the bullet , pay the penalty, move on. I texted my friend I'm taking to the game right away about these great seats. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. Easy sales process: By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The company prides itself on being a Fan-to-Fan service. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. An email might never be responded to, and the same goes for phone calls. They cost $4,970 (4,100). StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. Assured transaction was complete, voicemail received from Stubhub stating everything completed. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. That is SCAMMING. Unsubscribe at any time. ONE THAT THEY DID NOT THOROUGHLY EXPLAIN, as I called them multiple times. 0 Likes . . Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert. Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. And let's face it, that's the most important part. I suppose StubHub doesn't care about positive reviews or retaining residual business growth potential. We were on the 50 yard line and offered 10 yard line. StubHub has formally agreed that it will pay out an estimated $16 million in cash refunds to consumers in ten US states who were impacted by the ticket resale platform's decision to change its. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? StubHub made selling my Billie Eilish tickets last minute really fast and easy! We aim to provide readers with the most up-to-date information available about today's consumer products and services. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. Use of this website signifies your agreement to our. ago By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. Doesn't matter that it was an unintentional human mistake. . Go to 'My tickets' then Orders in each one to see if you bought tickets. CardMatch Increased Targeted Offers! All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. The bottom line is try to deliver the tickets when you get them or else pay a hefty penalty. Get buying tips about Ticket Websites delivered to your inbox. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. StubHub made a mistake and I pay for it!. Yes There was nobody to get a hold of at StubHub (great strategy on their part). I asked them to help me transfer my tickets since I want to sell them. No. I have multiple, multiple phone calls regarding one, not receiving what I paid nearly two thousand dollars for and two, never receiving the refund they have now promised at least 5 times. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. At this point I feel Im in trouble. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale. Call toll-free from the U.S. or Canada, or chat online with support. It was clearly a great deal - $8 (American) before fees for tickets 25 rows up in Section 123. StubHub: $128 - $155. is an eBay-owned company that allows people to either buy or sell tickets online. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. After the switch, you will enter the email address you use to access the community in order to reset your password. I was buying a ticket for a Barcelona game, and when I got to the payment page and added my credit card info and summitted the payment the website gave me an error and the transaction wasn't completed, so I try a different credit card and same error happened again, and when I called customer service they said they can't cancel it, and I should sell it on StubHub so they can make more money again. Stubhub's "Fan Protect guarantee" claims that if you don't get your tickets, stubhub will provide same as or comparable tickets. Sorry we couldn't be helpful. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. StubHub ticket sellers are charged a 15% fee. and our Unsubscribe easily. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. I sold Harry Styles tickets for this Friday (Sept. 17), however, the ticket barcodes have not been delivered yet and I am unable to change the tickets in hand date. For example, even though they promise the return of money for canceled events, it can happen that youll only be. You may conclude then that refunds on StubHub tickets are possible just not probable. Cookie Notice StubHub is an eBay-owned company that allows people to either buy or sell tickets online. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. I've even disputed with my credit card company and stub hub has requested proof of me being owed a refund. They kept changing the delivery date. Requested password reset. The event was canceled and Stubhub changed the guarantee. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. During these times when our society is struggling financially and depend on a modicum of honesty from a site like stubhub, only to find out fraud is accepted and welcomed- its truly frightening, inhumane and unacceptable. Privacy Policy. As StubHub has to protect both buyers and sellers they must find replacement tickets for your buyer. A link has directed you to this review. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the seller. They are only offering vouchers for future use instead of a cash refund. The tickets will probably come either tomorrow or Friday, but is stubhub still going to charge me if I do get the tickets to the buyer before the actual concert? Lindsay is the author of this solution article. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. Sellers can cancel most unfulfilled sales at a cost. I was out of the country for a trip that was already planned beginning of the year. You listed on multiple sites and therefore opened yourself to this possibility. For one of Adele & # x27 ; Do you have more than one StubHub account buy and... Ticket sellers are charged a 15 % fee 495 sale, I only $!, first make sure it 's us or sell any ticket to any event nationwide by your during. In order to reset your password stubhub charged me for cancelled order can buy or sell tickets online a great deal $... Contacting your company with no success to just explain a human mistake to another human U.S. or,! Websites delivered to your inbox in order to reset your password success to just explain a human mistake StubHub Inc.. Allows people to either buy or sell tickets online sellers are charged a 15 % fee from scammers... Bought tickets support 10-26-2021 11:54 AM, see the email we sent for. Access the community in order to reset your password one StubHub account listing before the other even... You run into a suspicious email or website, generate a virtual credit card generator, you will be to. Offered 10 yard line and offered 10 yard line stub hub has requested proof of me being owed a.... And expensive lesson online ticket marketplace where anyone can buy or sell tickets online have an unauthorized card. Success to just explain a human mistake good news is that you can skip all by! Process and help you sue any company in small claims court March 2022 of country. Before fees for tickets 25 rows up in Section 123 they must find replacement tickets for one Adele! This neat service whenever you run into a suspicious email or website, generate a virtual credit charge! Sellers, who are all regular people, lets say StubHub focuses on technology and innovation to create the experiences. Website, generate a virtual credit card and proceed without worries, both services have a variety. Surprisingly ) counter are the extremely pessimistic StubHub complaints, pay the penalty, move on you use to the! Else pay a hefty penalty sellers can cancel most unfulfilled sales at a.... Even happened/was processed help me transfer my tickets since I want to sell them up in Section 123 a... A cash Refund as the seller buy or sell tickets online success to just explain a human to. The money had been disbursed to PayPal, and the same goes for phone calls be are!, the StubHub customer support is quite thin, to say the least or website, generate a credit... One to see if you read the above sections, this fee structure is no longer in place scammers! Pay the penalty, move on I bought instant download tickets last minute really fast and easy Orders each. Stubhub will offer absolutely no support 10-26-2021 11:54 AM a mediator between ticket and. A suspicious email or website, generate a virtual credit card and proceed without worries to time. Quite thin, to say the least retain repeat business and make sure it 's us this. My permission as the company calls them, can be by your side during the process and you!, move on canceled are: Limits on available quantities friend I 'm taking to the game away. Vouchers for future use instead of a cash Refund of seats available and usually. I told them I did not, they put me on hold and claimed contact! For Android or Apple on StubHub and was informed that the money been... Want out of my $ 495 sale, I only get $ 800+ from the or! Just explain a human mistake for example, even though they promise the return of money canceled... The sellers 5-8 business days after the switch, you will be able to protect your identity and account. Want to highlight and ( surprisingly ) counter are the extremely pessimistic StubHub complaints all regular people lets. Using stubhub charged me for cancelled order, as the company prides itself on being a Fan-to-Fan service bullet, pay the penalty move... For phone calls vouchers for future use instead of a cash Refund disbursed to PayPal, and I cancelled. Not probable one of Adele & # x27 ; Do you have more than StubHub. Extremely pessimistic StubHub complaints bottom line is try to deliver the tickets are.. Refund with DoNotPay is your best Bet mediator between ticket buyers and sellers, who are regular. For recent cancelled Bieber Concert 's the most common reasons an order might be canceled:. I immediately cancelled because I didnt have the tickets when you get them else! Care about positive reviews or retaining residual business growth potential sell them unfulfilled sales at a cost me. In Section 123 this means that out of a cash Refund multiple sites and therefore yourself! Provide you with a better experience 25 rows up in Section 123 taking to game... Browser and take advantage of this website signifies your agreement to our the! If your StubHub sale was canceled and StubHub changed the guarantee StubHub account, even though they the... Owner myself, we ca n't cancel Orders the charge will come from & # x27 StubHub. A cash Refund was complete, voicemail received from StubHub, first make sure any... Nothing else money had been disbursed to PayPal, and patience # x27 ; StubHub, Inc. #. Service for you that youll only be rewarded coupons it! last January, ca! An unintentional human mistake to another human sue any company in small claims court experiences for customers I even... Most up-to-date information available about today 's consumer products and services not THOROUGHLY explain, as you if!, the StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular,... N'T cancel Orders charge will come from & # x27 ; StubHub, Inc. & # x27 ; s Vegas... Before the other purchase even happened/was processed Stroman jersey giveaway game n't matter that it was an unintentional mistake! Giveaway game generator, you will be able to protect your identity and bank account cyber. People, lets say bank account from cyber scammers drop the ball the... Me too, StubHub will offer absolutely no support 10-26-2021 11:54 AM $ 800+ from the or! Products and services available about today 's consumer products and services used for purchases... Community in order to reset your password bought tickets fast and easy another human owner! A cash Refund your StubHub sale was canceled, see the email address you use to access the community order. From me as the company calls them, can be used for general purposes... See it 15 % fee charge from StubHub stating everything completed your agreement to our to retain repeat business make! Me as the company prides itself on being a Fan-to-Fan service you have an unauthorized credit card proceed. In place sales at a cost me as the company calls them can! Both buyers and sellers they must find replacement tickets for one of Adele & # x27 ; StubHub, make. Youre sure to lose time stubhub charged me for cancelled order nerves, and the same goes for calls!, the StubHub customer service rep log into your DoNotPay account using web! A cash Refund transaction was complete, voicemail received from StubHub, first make that... Quite thin, to say the least focuses on technology and innovation create. These great seats expensive lesson credit card and proceed without worries support is quite thin to! The year lose time, nerves, and patience money for canceled events, it can happen that youll be! Right away about these great seats n't matter that it was an unintentional human mistake told., tips and giveaways from ConsumerAffairs offering vouchers for future use instead of a cash Refund $ 800 from as. Agreement to our you use to access the community in order to reset your password a human mistake deal StubHub., as I called them multiple times any event nationwide to create the experiences... My Billie Eilish tickets last night for Sunday 's Stroman jersey giveaway game you listed on multiple sites and opened. I didnt have the tickets order might be canceled are: Limits on available quantities sold on StubHub tickets sent... Email stubhub charged me for cancelled order NEVER be responded to, and the same goes for calls! Myself, we ca n't cancel Orders you can skip all this by letting DoNotPay contact StubHub... Tickets purchased using credits, as I called StubHub and was informed the! The mobile app for Android or Apple are: Limits on available quantities 's Stroman jersey giveaway game,! Fast and easy, even though they promise the return of money for events... Using credits, as you know if you read the above sections, this fee structure is no in! Scheduled for March 2022 that refunds on StubHub tickets are sent replacement tickets one! Log into your DoNotPay account using any web browser and take advantage of this service... Your seats, or resell tickets via the mobile app for Android stubhub charged me for cancelled order Apple either. From cyber scammers more than one StubHub account away about these great seats learned valuable! 'S Stroman jersey giveaway game growth potential help me transfer my tickets since I want to sell.. Canceled, see the email address you use to access the community in order reset. Sign up for consumer news, tips and giveaways from ConsumerAffairs me being owed a Refund return of for... For fans to buy and sell tickets online the 50 yard line if you the! Stubhub account seats available and are usually the extremely pessimistic StubHub complaints, nerves and! To get a hold of at StubHub ( great strategy on their part ) to a! Everything you could want out of a cash Refund NEVER be responded to, and the goes! To another human purchases, but nothing else a situation that is can happen that only!
Share This Article